At Fast Express Logistics, we aim to provide reliable and efficient logistics services. This Refund & Return Policy outlines the conditions under which refunds, returns, or claims may be processed.
1. Service-Based Policy
Fast Express Logistics provides logistics, shipping, and delivery services, not physical goods. Therefore, traditional product returns do not apply. Refunds or compensations are considered only under the conditions stated below.
2. Eligibility for Refunds
You may be eligible for a refund or partial refund if:
- A shipment was not picked up or not delivered due to an error caused solely by Fast Express Logistic
- A shipment was canceled before pickup
- Duplicate or incorrect charges were made
- The service was paid for but not provided
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Incorrect delivery information provided by the sender
- Delays caused by weather conditions, natural disasters, strikes, or force majeure events
- Delays due to customs clearance, government inspections, or regulatory issues
- Delays caused by recipient unavailability or refusal to accept delivery
- Shipments containing prohibited or restricted items
- Services already completed successfully
4. Damaged or Lost Shipments
- Claims for damaged or lost shipments must be reported within [7–14] days of the delivery date or expected delivery date.
- Compensation, if approved, will be based on:
- Declared shipment value
- Insurance coverage (if purchased)
- Applicable laws and company policies
Fast Express Logistic is not liable for damage caused by inadequate packaging provided by the sender.
5. Cancellation Policy
- Shipments canceled before pickup may be eligible for a full or partial refund.
- Shipments canceled after pickup are not eligible for refunds.
- Cancellation requests must be submitted via email or customer support.
6. Refund Processing
- Approved refunds will be processed within [7–14] business days
- Refunds will be issued using the original payment method
- Bank or payment provider processing times may vary
7. Return Shipments
If a shipment is returned to the sender due to:
- Incorrect address
- Recipient refusal
- Failed delivery attempts
Additional return shipping fees may apply.
8. Dispute Resolution
If you disagree with a refund decision, you may submit a written dispute within [7] days of notification. We will review and respond within a reasonable timeframe.
9. Changes to This Policy
Fast Express Logistic reserves the right to update or modify this Refund & Return Policy at any time. Updates will be posted on our website with a revised effective date.
10. Contact Us
For refund, cancellation, or return inquiries, please contact: